Frequently Asked Questions (FAQ)
Welcome to the Deki Jewels FAQ page! We want to make your shopping experience smooth and enjoyable. Below you’ll find answers to our most common questions. If you don’t see your question here, please contact us at info@dekijewels.us or call +1 (229) 329-8320.
1. Ordering & Payment
Q: How can I place an order?
A: Browse our collections, select your items, add them to your cart, and proceed to checkout. Enter your shipping and payment details to complete the purchase.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and PayPal (if enabled). All payments are processed securely through Shopify Payments.
Q: Is it safe to use my credit card on your site?
A: Yes. Our website uses SSL encryption and Shopify’s PCI-compliant gateway to ensure all transactions are secure.
Q: Can I cancel or change my order after placing it?
A: Orders are processed quickly. If you need to cancel or modify your order, please email info@dekijewels.us immediately. We’ll do our best, but changes cannot be guaranteed once processing begins.
2. Shipping
Q: How long does shipping take?
A: Orders are processed within 1–2 business days. Delivery typically takes 5–7 business days after dispatch. You’ll receive a tracking number once your order ships.
Q: Where are orders shipped from?
A: All orders are shipped from our U.S. fulfillment warehouse:
Deki Jewels Fulfillment Warehouse
800 Gil Harbin Industrial Blvd #1232
Valdosta, GA 31601
United States
Q: How much does shipping cost?
A: Shipping is free on orders over $100. For orders under $100, a flat fee of $5 applies.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
3. Returns & Refunds
Q: What is your return policy?
A: Returns are accepted within 14 days of delivery for items that are damaged or incorrect. Please contact us right away if you receive a defective or wrong product.
Q: Can I return an item if I change my mind?
A: No, we do not accept returns or exchanges for change of mind, sizing issues, or reasons unrelated to product damage or error.
Q: How long does a refund take?
A: Refunds are processed within 7 business days after we receive and inspect your return. Refunds are issued back to your original payment method.
4. Product Information
Q: Are your jewelry pieces hypoallergenic?
A: Our jewelry is crafted with high-quality materials such as sterling silver and gold-plated metals designed to minimize allergic reactions. Customers with known sensitivities should review product details carefully or consult a dermatologist.
Q: How should I care for my jewelry?
A: Avoid water, perfumes, lotions, and harsh chemicals. Store in a dry place, ideally in a jewelry box or pouch. Clean gently with a soft cloth.
Q: Are your gemstones natural or synthetic?
A: We use both natural and high-quality synthetic stones. Each product description specifies the stone type used.
5. Account & Privacy
Q: Do I need an account to shop?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and save your details for faster future purchases.
Q: How is my personal information protected?
A: Your privacy is important to us. Personal data is handled according to our Privacy Policy and protected using industry-standard security measures.
6. Customer Support
Q: How can I contact customer service?
A: You can reach us at info@dekijewels.us or +1 (229) 329-8320. Support is available Monday to Friday, 9 AM – 5 PM PST.
Q: What if I have an issue with my order?
A: Please contact us immediately. We’re committed to resolving issues quickly and ensuring your satisfaction.
7. Other
Q: Do you offer gift wrapping?
A: Not at this time, but all orders are packaged securely and elegantly.
Q: Can I purchase a gift card?
A: Yes! Gift cards will be available soon. Stay updated by subscribing to our newsletter.
Thank you for choosing Deki Jewels. We appreciate your trust and look forward to serving you!
