Faq's

Frequently Asked Questions (FAQs)

Find answers to common questions about our jewelry, orders, and services at Deki Jewels.

1. What makes Deki Jewels unique?

At Deki Jewels, every piece is designed with precision, elegance, and meaning. We combine timeless craftsmanship with modern design, using only ethically sourced materials and certified diamonds. Each jewel is handcrafted to perfection, symbolizing luxury, trust, and sophistication.

2. Do you use real diamonds and precious metals?

Yes. All our diamond jewelry features certified natural or lab-grown diamonds set in 18K solid gold, sterling silver, or platinum finishes. Every stone is selected for brilliance, clarity, and ethical sourcing.

3. How can I be sure of the quality of your jewelry?

Every Deki Jewels product undergoes a strict quality control process. Our artisans handcraft each piece, ensuring exceptional finishing and durability. All diamond and gemstone pieces come with authenticity certificates.

4. Do you offer free shipping?

Yes! We offer free standard shipping on all orders across the United States. Delivery usually takes 5–7 business days after your order has been processed.

5. How long does order processing take?

Orders are processed within 1–2 business days. Once shipped, you will receive an email with your tracking details. During peak seasons or holidays, processing may take slightly longer.

6. Can I return or exchange my purchase?

Absolutely. We offer a 30-day return policy from the date of delivery. If you’re not fully satisfied, you can return your jewelry for a full refund. Refunds are processed within 7 business days after inspection. For full details, please visit our Return & Refund Policy page.

7. How do I initiate a return?

Simply contact our customer support team at info@dekijewels.us or call +1 922 486 5320. Our team will provide a prepaid return label and guide you through the process.

8. What if my jewelry arrives damaged?

We carefully inspect and package every item, but if your order arrives damaged or defective, please contact us within 48 hours of delivery with photos. We’ll arrange a replacement or refund immediately at no extra cost.

9. Do you ship internationally?

Currently, we only offer shipping within the United States. However, we plan to expand to international destinations soon.

10. Can I track my order?

Yes, once your order is shipped, you’ll receive an email with a tracking number and a direct link to follow your package in real time.

11. Are Deki Jewels pieces suitable for gifting?

Definitely! Every Deki Jewels product comes in a luxury signature box with our embossed logo — perfect for gifting anniversaries, birthdays, engagements, or personal milestones.

12. Can I customize a jewelry design?

Yes, we offer limited customizations for select pieces such as engraving, personalized initials, or bespoke diamond settings. Contact our design team at info@dekijewels.us to discuss your ideas.

13. Is my personal and payment information secure?

Absolutely. We use SSL encryption and secure payment gateways to ensure your data and payment information are fully protected at every stage.

14. What are your customer service hours?

Our online support team is available Monday to Friday, 9:00 AM – 6:00 PM (EST). You can also email us anytime, and we’ll respond promptly.

15. How can I contact Deki Jewels?

You can reach us through the following channels:

Still have questions? Our team is happy to help — reach out anytime for personalized assistance. At Deki Jewels, your satisfaction and trust are our top priorities.