Shipping Policy
Shipping Policy
Last updated: April 2026
Good news: Shipping is Free on all orders. Standard delivery time is 5–7 business days after your order is shipped.
Where We Ship
- United States (All States) — Eligible for free standard shipping.
- International Shipping — We currently ship to the following countries:
Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom, Australia, and New Zealand.
Delivery Time for All Locations: 5–7 business days after shipment.
Processing & Handling Time
- Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
- Orders placed after 12:00 PM (ET) are processed the next business day.
- During peak periods, processing may take an additional 1–2 business days.
Estimated Delivery Time
Once shipped, all orders (domestic & international) typically arrive within 5–7 business days.
| Step | Details | Timing |
|---|---|---|
| Order Confirmation | Order confirmation email sent | Instant |
| Processing | Verification & packing | 1–2 business days |
| Shipping | Tracking provided via email | 24–48 hours after dispatch |
| Delivery | Delivered to your address | 5–7 business days |
Carriers & Services
We work with trusted carriers such as UPS, FedEx, DHL, and USPS depending on your location.
- Standard Shipping (Free) — 5–7 business days
- Tracking Included — Provided for all orders
- Signature Required — For high-value orders (if applicable)
Order Changes & Address Corrections
- Contact us immediately if you need to update your shipping address.
- Changes cannot be made once the order has been shipped.
- We are not responsible for incorrect addresses entered at checkout.
Tracking Your Order
- You will receive a tracking link via email after shipment.
- Tracking updates may take 24–48 hours to appear.
Delivery Issues
Marked Delivered but Not Received
- Check with neighbors or safe delivery areas.
- Wait 24 hours for possible update delays.
- Contact us if the issue persists.
Lost, Stolen, or Damaged Packages
- Damaged: Report within 48 hours with photos.
- Lost: Replacement or refund after carrier confirmation.
- Stolen: May require a police report.
Customs, Duties & Taxes
For international orders, any applicable customs duties or import taxes are the responsibility of the customer. These charges are not included in the order total.
Multiple Shipments
- Orders may ship separately at no extra cost.
- Each shipment will have its own tracking number.
Delays
Delays may occur due to holidays, customs processing, or unforeseen circumstances. We appreciate your patience.
Contact Us
- Business Name: Deki Jewels
- Email: info@dekijewels.us
- Phone: +1 922 486 5320
- Address: 2633 Old Conover-Startown Rd, Newton, NC 28658, United States
By placing an order, you agree to this Shipping Policy. We may update this policy at any time.