Return & Refund

Return & Refund Policy

Last updated: April 2026

At Deki Jewels, your satisfaction is our priority. We offer a 30-day return policy from the date of delivery. Approved refunds are processed within 7 business days.

Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Products must be in new, unused condition with original packaging, tags, and documentation.
  • Items showing signs of wear, damage, or alteration are not eligible.
  • Customized, engraved, or made-to-order items are non-returnable unless defective.

How to Initiate a Return

  1. Contact us at info@dekijewels.us within 30 days of receiving your order.
  2. Provide your order number, item details, and reason for return.
  3. Once approved, we will issue a Return Authorization Number (RAN) and return instructions.
  4. Ship the item securely using a trackable shipping method.

Return Shipping Costs

  • United States: Free return shipping for eligible items. A prepaid return label will be provided.
  • International Orders: Customers are responsible for return shipping costs, including any duties or taxes.

Return Conditions

  • All original packaging, certificates, and accessories must be included.
  • Items must be unworn and in original condition.
  • Returns must be properly packed to avoid damage in transit.

Inspection & Approval

All returns are inspected within 3–5 business days after arrival. You will receive confirmation once your return is approved or rejected.

Refunds

  • Refunds are processed within 7 business days after approval.
  • Funds are issued to the original payment method.
  • Bank processing may take an additional 3–5 business days.
  • Shipping fees (if any) and customs duties are non-refundable.

Exchanges

We do not offer direct exchanges. Please return the item for a refund and place a new order.

Non-Returnable Items

  • Customized or engraved items
  • Gift cards
  • Final sale products
  • Items damaged due to misuse

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost.

Late or Missing Refunds

  • Check your bank or payment account first.
  • Contact your payment provider if needed.
  • If unresolved, email us at info@dekijewels.us.

Return Address

Deki Jewels
2633 Old Conover-Startown Rd
Newton, NC 28658
United States

Contact Us

By purchasing from Deki Jewels, you agree to this Return & Refund Policy. We may update this policy at any time.